Case study · Education

Turning course enquiries into enrolments for an online e-commerce academy

We call interested learners, answer their questions and guide them to enrol, backed by regular training and seasonal offers.

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Top result

95%+

of interested learners followed up and completed

E-commerce education providerClient name kept private
Industry:
Education & training
What we ran:
Course enrolment calls
Team based in:
Sri Lanka

  • On target

    enrolments met the client's expectations

  • 95%+

    team attendance and call connectivity

  • Ready

    backup agents for unexpected absences

Overview

Online course tele-sales, explained

Online course providers need fast, friendly follow-up for every interested learner, otherwise enquiries go cold.

Activ8 Asia runs outbound tele-sales for an e-commerce education provider. This case study shows how regular training, seasonal offers and backup cover kept learner follow-up above 95% and enrolments on target.

Key takeaways

  • Activ8 Asia runs tele-sales and follow-up for an e-commerce education provider.
  • Over 95% of interested learners were followed up.
  • Enrolments met the client's expected level.
  • Backup agents are ready for unexpected absences.

The full story

The problem, what we did, and what happened

Here is the problem the client faced, what we changed, and the results.

01

Course Enrolment Calls

Helping interested learners take the next step.

The challenge

  • Selling online e-commerce courses
  • Turning interested learners into enrolled students

What we did

  • Regular training on each course module
  • Seasonal offers and mentoring from the client
  • Backup agents ready for any absence

The results

  • Over 95% of learners followed up
  • Enrolments met the client's expected level
  • Team attendance and connectivity above 95%
Why it matters

Steady, well-organised sales support that moves learners toward enrolling.

How Activ8 Asia takes over a new operation

The same four steps sit behind every result on this page. They help a new team get up to speed fast, and keep quality steady as volumes grow.

  1. 01

    Learn your process and targets

    We agree on clear goals with you, such as call time, calls answered on time, quality and sales, before we start.

  2. 02

    Write clear guides and train the team

    We write step-by-step guides (SOPs) and run weekly and monthly training, so every agent works the same way.

  3. 03

    Go live with backup agents

    Trained backup agents are ready from day one, so absences, resignations and busy days don't stop your service.

  4. 04

    Review every week and improve

    Weekly quality reviews find what is holding results back. We fix it on a set timeline and share progress with you.

Jargon buster

What these numbers mean

Contact centres use a lot of short terms. Here is what each one on this page means, in plain words.

Tele-sales
Selling, booking or enrolling customers over the phone, usually by calling people who have already shown interest.
Follow-up and completion rate
The share of planned follow-up calls or messages that were actually completed.
Backup agents
Trained team members who can step in straight away when someone is absent or leaves.
FAQ

Questions about this case study

Yes. For an e-commerce education provider, we call interested learners, answer their questions and guide them to enrol.

Through regular training on each course module, seasonal offers, and client mentoring. Over 95% of learners are followed up.

Backup agents are ready for unexpected absences, so calls carry on as planned.

Facing a similar challenge?

Tell us your goals and we'll show you how our team would reach them. It's a free 30-minute call, with no obligation.

Book a Discovery Callor call +94 11 222 7888

Keep reading

More success stories

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Let's talk about your tele-sales and enrolments

Tell us a little about your business. We'll come back with a simple plan built around your goals.

inquiries@activ8.asia

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