Industries
Every industry works differently. Activ8 Asia builds outsourced teams around the way yours runs, from regulated finance to fast-moving retail, technology and operations.
Choose your industry to see the services we provide, the work we take off your team's plate and how we keep quality, security and communication on track.
Industries we serve
We group the industries we serve into four areas. Each one shares the same way of working, with services shaped to that sector's customers, systems and rules.
Banks, insurers, healthcare providers and fintech platforms
Careful, process-led support for organisations where accuracy and compliance come first. Our teams handle KYC, claims, back-office and customer work inside your rules, and escalate anything that needs a licensed professional.
Explore Regulated FinancialOnline stores, travel brands, property businesses and marketplaces
Warm, fast support for customer-facing brands where every interaction counts. From order and reservation support to property and seller support, we give you extra capacity without losing the personal touch.
SaaS companies, agencies, telcos and education providers
Knowledgeable support for technology-led and expertise-led businesses. Our agents learn your product and tools, so customers, clients and learners get quick, accurate answers.
Explore Technology & ServicesTransport operators, logistics firms, builders and utilities
Reliable support for operations-heavy businesses that need to stay on schedule. We look after drivers, crews, customers and back offices with clear communication and dependable coverage.
Why Activ8 Asia
Whatever your sector, you get the same foundations: trained people, documented processes, quality checks and open reporting.
Platinum Excellence Award
9,500
calls handled daily
40+
local and international clients
3CX
Advanced Certified
GPTW
Great Place to Work Certified
Our approach
Our core way of working stays the same everywhere. What changes is how we shape it around your sector.
Before anyone speaks to your customers, we map your workflows, terms, systems and regulations, so the team understands the work and not just the script.
Agents are trained on your products, escalation paths and data-handling requirements. Anything that needs advice, a decision or a licensed professional goes straight to your team.
KPIs, QA scorecards and reporting are agreed with you per industry, whether that is first-call resolution, claims turnaround, order accuracy or on-time dispatch.
Results
A snapshot of what our teams have delivered. Client names are kept confidential.
Payment network
Trained backup agents and ongoing coaching kept quality at 97% and hang-ups below 1% despite unexpected resignations.
98–99%
Calls answered on time
97%
Quality score
<1%
Hang-up rate
Wellness clinic
Backup agents covered a sudden staff shortage, completed every follow-up and kept quality above 95%.
Read the story: 100% accurate replies across every channelInternational QSR chain
Better product training, call guides and shift planning lifted sales to 85.21% against a 55% target.
Read the story: Phone sales 30 points above targetRide-hailing platform
Driver sign-ups reached 104% of target, hotline calls got 41% faster and attrition fell from 20% to 5%.
Read the story: Five driver operations scaled with resultsFAQs
Can't find your answer? Speak with our team and we'll help.
We support 16 industries across four groups: regulated financial (financial services, insurance, healthcare, fintech and crypto), consumer and commerce (retail and ecommerce, travel and hospitality, real estate, marketplaces), technology and services (SaaS, professional services, telecom, education) and infrastructure and operations (transport, logistics, construction, utilities).
Industry-specific BPO services are outsourced support teams trained on the processes, language, systems and rules of one sector. Instead of a general call centre script, agents understand your customers and know when to escalate, which means better quality and fewer errors.
Very likely. Our voice, chat, email and back-office services work across many sectors. Tell us how your operation runs and we will let you know honestly whether we are a good fit.
Agents work only inside your approved systems, with role-based access, confidentiality agreements and data-handling training. We follow your compliance framework and applicable laws, including Sri Lanka's PDPA and, for UK or EU clients, GDPR.
No. Our teams provide process-based, non-advisory support. Anything that needs advice, a decision or professional judgment is escalated to your licensed or qualified staff.
It depends on team size, systems access and training needs. Most programmes move from discovery to go-live in a few weeks.
Tell us about your business and the work you want to hand over. We'll come back with a clear, no-obligation plan.
Colombo
No 11, Castle Lane, Colombo 04
(+94) 1122 27888Kurunegala
160A, Dambulla Rd
(+94) 37 220 8888United Kingdom
(+44) 7848 178966Australia
(+61) 25 503 9290
