Keep drivers, crews, customers and back offices moving with outsourced BPO built for operations-heavy businesses where reliability and clear communication keep everything on schedule.
From fleet management support and logistics outsourcing services to builder support, utilities customer support and field service support, Activ8 Asia gives operations teams extra capacity, delivered with care, consistency and clear escalation paths.
Dedicated, trained teams supporting transport, logistics, construction and utility operations.
Operations-heavy businesses run on timing, accuracy and clear communication. Choose your industry to see how our teams support it.
Transport operators, mobility platforms and fleet owners
Transportation BPO services that keep every journey on track. We provide fleet management support, driver support services and driver verification services for mobility transportation providers, with clear escalation to your operations team.
Freight forwarders, couriers, warehouses and 3PL providers
Logistics BPO services that keep shipments, customers and partners informed. We provide logistics outsourcing services, supply chain support services and warehouse operations support, so your team can focus on moving goods.
Builders, contractors and construction firms
Builder support BPO services that keep projects moving from inquiry to handover. We provide builder support services, construction back office support and construction administration support, so site teams can stay focused on the build.
Utility providers, energy retailers and field service teams
Utilities BPO services that keep customers informed and crews on schedule. We provide utilities customer support outsourcing, field service support services and utilities back office support, with extended-hour coverage for urgent queries.
Transport, logistics, construction and utility teams need partners who stay reliable when schedules are tight. At Activ8 Asia, we combine trained people with documented processes, so you add capacity without losing control.
6500+ Calls handled daily
30 local and international clients
Voice, chat and email support
QA-monitored interactions
3CX Advanced Certified
Great Place to Work Certified
Weekly refresher training
Offices in Sri Lanka, the UK and Australia
Platinum Excellence Award
Our commitment to quality and service has earned recognition from industry peers.
Headline result
“We recently started working with Activ8 Asia, and the impact has already been significant. Partnering with them has enhanced the efficiency and performance of our growing driver network. Their structured yet friendly coordination, combined with strong operational processes, has streamlined driver registrations, reactivations, and financial support services. Clear reporting and consistent communication give us full visibility and confidence in our operations. Activ8 Asia has quickly become a trusted extension of our driver success team, supporting our sustainable growth.”
Mohamed Arshad
Head of Customer Service, PickMe
See where outsourcing delivers the biggest savings, and how to choose a partner that protects quality.
Author / source
Activ8 Asia
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We build your team around your operations, schedules and systems. Once live, we keep improving through quality checks, reporting and regular check-ins.
We start with your routes, sites or service areas, channels, systems and peak periods, and agree the outcomes you want to measure.
We map the workflows we will support, from dispatch and order inquiries to job coordination and back office tasks, and agree roles, escalation paths and reporting.
We select agents and team leads suited to fast-moving, detail-heavy work, with background verification before they join your program.
Your team learns your processes, tools, scripts and escalation rules, with QA scorecards in place before go-live.
We monitor KPIs, review quality results and meet with you regularly, so performance stays aligned to your goals.
From transport operators and freight teams to builders and utility providers, we add capacity quickly for busy seasons and project peaks, without hiring pressure on your internal team.
Flexible, extended-hour coverage keeps drivers, customers and crews supported across shifts and time zones, from routine questions to urgent after-hours calls.
We work inside your dispatch, ERP and ticketing tools and follow your procedures, so every caller experiences one dependable team.
Operations teams handle driver records, customer addresses, site details and account information. Our teams follow documented procedures, role-based access and client-specific data-handling rules, and escalate anything outside their remit. We agree the safeguards each engagement needs with you before go-live.
Regulations we work within
How we protect your data
We provide BPO for transportation and mobility, logistics and supply chain, construction and builder support, and utilities and field services. Services include customer and driver support across chat, email and voice, back office and administrative support, inquiry handling and verification support, with clear escalation to your team when needed.
Yes. Our transportation BPO services include fleet management support, driver support services, driver verification services and mobility support services for mobility transportation providers. Agents work inside your dispatch and fleet tools and escalate operational or safety issues to your team.
Our logistics BPO services cover logistics outsourcing, supply chain support, warehouse operations support and shipment inquiry handling. Teams work inside your tracking and warehouse systems and follow your escalation rules for delays and exceptions.
Yes. Our builder support outsourcing services include construction back office support, construction administration support and client and supplier inquiry handling. Agents follow your procedures and escalate technical or contractual questions to your staff.
Yes. Our utilities BPO services include utilities customer support outsourcing, field service support and utilities back office support, such as service requests and billing inquiries. Urgent safety calls are routed through your emergency procedures.
Our driver verification services can support onboarding by collecting documents, checking details against your approved procedures, updating records and flagging exceptions. The same approach can apply to field and site workers. Final approval decisions stay with your team.
Agents work only inside your approved systems, with role-based access and confidentiality agreements. We work within applicable data-protection laws, including Sri Lanka's PDPA and, for UK or EU customers, GDPR, with safeguards, access levels and reporting agreed before go-live.
Outsourcing driver and customer support gives transport operators extra capacity for busy periods, steadier coverage across shifts and more time for dispatch and safety decisions. Your team keeps control of routes, schedules and approvals, and agents escalate anything operational or safety-related.
Look for a partner that works inside your tracking and warehouse systems, documents its processes and is clear about when issues go back to your team. For logistics BPO, our teams follow your escalation rules and are monitored through QA scorecards and regular reporting.
Utilities business process outsourcing means a partner takes on routine customer and back office work, such as service requests, billing inquiries and outage updates, so your team can focus on network and field operations. Our field services BPO support covers job coordination, scheduling updates and customer follow-ups, while urgent safety calls follow your emergency procedures.
Colombo
No 11, Castle Lane, Colombo 04
(+94) 1122 27888Kurunegala
160A, Dambulla Rd
(+94) 37 220 8888United Kingdom
(+44) 7848 178966Australia
(+61) 25 503 9290
