Customer Experience Solutions

Good customer experiences can turn one interaction into a lasting relationship.

Activ8 Asia runs contact centre and CX operations across voice, chat, email and social, blending trained people with the right technology to lift CSAT, resolution and retention.

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Activ8 Asia CX team celebrating a win

4.5 / 5

Average CSAT score

Activ8 Asia customer experience specialist
Overview

CX Operations That Put Your Customers First

Our teams become an extension of your brand, handling customer interactions with the right workflows, skills and support in place. You get clear reporting on performance and the outcomes that matter to your business.

  • Dedicated, brand-trained agents with quality monitoring
  • Unified across voice, chat, email, social and helpdesk
  • Real-time dashboards and SLA-backed reporting
  • Scale up or down with seasonal demand
Capabilities

What's Included in This Practice

Seven connected services you can take individually or as a fully managed CX operation.

01. Contact Centre Operations

Scale Customer Conversations With Confidence

Manage inbound and outbound interactions with trained teams, structured processes, and reliable service delivery.

Explore Contact Centre Operations

02. Customer Support Services

Support Customers at Every Touchpoint

Deliver responsive, consistent support across everyday enquiries, complex issues, and ongoing customer needs.

Explore Customer Support Services

03. Inbound and Outbound Operations

Turn Every Customer Interaction Into an Opportunity

Handle inbound enquiries and outbound calls for sales follow-ups, retention, surveys, and customer engagement.

Explore Inbound and Outbound Operations

04. Customer Experience (CX) Management

Create Better Experiences That Build Loyalty

Improve customer journeys with structured CX management, performance insights, and continuous service improvement.

Explore CX Management

05. Helpdesk & Customer Engagement Support

Resolve Issues Faster. Keep Customers Engaged.

Provide reliable helpdesk support and proactive customer engagement across key service channels.

Explore Helpdesk Support

06. Omni-Channel Customer Operations

Connect Every Customer Interaction

Bring voice, email, chat, and digital support together for a more consistent and connected customer experience.

Explore Omni-Channel Operations

07. Agentic AI Solutions

AI Agents That Resolve, Not Just Reply

AI agents that understand customer requests and complete them 24/7, backed by our trained CX team for human handover.

Explore Agentic AI Solutions
How We Work

Get Your Operation Up and Running in Weeks

  1. 01

    Discover

    We assess your goals, interaction volumes, tools, workflows, and customer journeys.

  2. 02

    Design

    We establish the right team structure, workflows, SLAs, and performance reporting.

  3. 03

    Deploy

    We recruit, train, integrate, and launch your operation with structured ramp-up support.

  4. 04

    Optimise

    We monitor key metrics, identify improvement areas, and continuously optimise performance.

Agentic AI Solutions

Agentic AI Customer Service, Guided by Experts

What are agentic AI solutions for customer service?

Agentic AI solutions give your business its own AI agents that understand customer requests, take action and resolve them, 24/7. Activ8 Asia, a Sri Lanka-based customer service outsourcing company, builds and manages these AI agents for customer service, backed by our trained CX team, for businesses in the USA, UK and Australia.

  • Your own AI agent, trained on your brand and products
  • Set up and connected to your CRM, helpdesk and phone system
  • Managed, monitored and improved by Activ8
  • Backed by our trained team for human handover
AI Agents Live 24/7

Get Your Own AI Customer Service Agent

Tell us about your customer requests and we'll recommend the right AI agent for your business.

  • Free
  • No obligation
  • No tech team needed
Prefer to talk? Book a free call with a CX expert

Customer service tasks your AI agent automates:

  • Order tracking
  • Bookings & reschedules
  • Refund requests
  • Account updates
  • Delivery questions
  • Password resets

How Our AI Agents for Customer Service Work

  1. 01
    In Seconds

    Understand

    Your AI agent reads each request on voice, chat, email or social and works out what your customer needs.

  2. 02
    24/7

    Act

    It completes the task in your systems: checks an order, books a callback or updates an account.

  3. 03
    Full Context

    Hand Over

    Complex or sensitive issues go to your team or ours, with the full conversation attached.

You get your own AI agent trained on your brand, set up and connected to your CRM, helpdesk and phone system, then managed and improved by Activ8, with our trained CX team ready for human handover.

No. Activ8 handles the setup, connection to your systems, monitoring and ongoing improvement, so your team can focus on your customers.

Outcomes You Can Measure

  • Higher Customer Satisfaction

    Trained teams and quality monitoring support stronger CSAT and first-contact resolution.

  • Lower Cost to Serve

    Efficient staffing, structured workflows, and process optimisation help reduce cost per interaction.

  • Faster, Flexible Scaling

    Adjust support capacity as demand changes while maintaining service quality and operational continuity.

Client Stories

What Our Clients Say

“We received a customized solution from Activ8 Asia. PickMe Driver Registration is not a common requirement in BPO solutions, so the management team at Activ8 Asia accepted our requirement as a challenge and has been successfully delivering it for more than one year. Along with CX360 consultation, they are driving transformational change in the BPO sector. We highly recommend their ability to deliver efficient, effective, and wide-ranging services for any local or multinational company seeking large and innovative business solutions.”

Dileep Udara Shyamantha

Head of Supply, Digital Mobility Solutions Lanka PLC (PickMe)

“We recently started working with Activ8 Asia, and the impact has already been significant. Partnering with them has enhanced the efficiency and performance of our growing driver network. Their structured yet friendly coordination, combined with strong operational processes, has streamlined driver registrations, reactivations, and financial support services. Clear reporting and consistent communication give us full visibility and confidence in our operations. Activ8 Asia has quickly become a trusted extension of our driver success team, supporting our sustainable growth.”

Mohamed Arshad

Head of Customer Service (PickMe)

“We appreciate the excellent support provided by Activ8 Asia in handling our outbound operations related to driver reactivations and driver care. Their team has consistently demonstrated professionalism, reliability, and flexibility, making them very easy to work with and coordinate alongside our operational requirements. We value the partnership and look forward to continuing this collaboration.”

Sadani Naweendra Senadheera

Manager of Customer Service (PickMe)

“From day one, the team has been proactive, professional, and focused on results. The support from management was solid throughout, with smooth and easy collaboration.”

Anjana Chandratilake

COO – QIB Campus

“We initially started with just one agent through Activ8 Asia to support our quantity surveying operation, which is a relatively new area for outsourcing in the Sri Lankan market. Recruiting for QS roles locally was a real challenge at first, but Activ8 Asia handled it exceptionally well from the outset. Their training and onboarding process was thorough, and they didn’t just stop at recruiting. The infrastructure team provided was of a high standard, and their team managed everything from IT to HR seamlessly. Their management was always available and responsive, solving our operational issues and letting us focus on our business through a great experience working with them.”

Rickaz Ismail

MD – Swiftcore Ireland

“We extend our sincere appreciation and best wishes to Activ8 Asia for their continued support to Solo Lanka Holidays across HR, IT solutions, and connectivity services. For a tourism company operating internationally, reliable IT systems and global connectivity are critical, and Activ8 has been a strong and dependable partner in these areas. As an SME, we value cost-effective partners who truly understand our challenges. Activ8 works as if they are in our own shoes, delivering practical solutions that support our growth. We highly appreciate their IT and 3CX connectivity support and confidently recommend Activ8 Asia as a trusted service partner.”

Thushanth Rajendran

Managing Director – Solo Sri Lankan

Improve Your Customer Experience

Tell us about your support operation and we'll design a tailored CX solution with a clear quote.

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