There's a lot that goes on behind the scenes. Activ8 Asia helps regulated organisations take some of that workload off their teams with reliable BPO support.
That could mean helping with KYC, financial back-office work, claims, customer support or patient services. Whatever the need, we work alongside your teams to keep things moving smoothly, with the right checks and accountability in place.
Dedicated, trained teams supporting regulated financial, insurance, healthcare and fintech operations.
Every industry has its own way of doing things. Take a look at how our teams can support yours, from everyday operations to more specialised needs.
Banks, lenders and finance companies
Financial services come with a lot of details you need to get right. Which can get complicated, and that's why our financial services BPO team supports the work behind the scenes, from KYC and verification to financial back-office tasks and customer enquiries, so your team can spend more time on the decisions and advice that matter.
Insurers, brokers and agencies
Insurance involves a lot of moving parts, from helping policyholders get the right information to keeping claims and policies on track. Activ8 Asia provides insurance outsourcing services behind the scenes, including claims processing, policy administration and back-office tasks, with anything requiring a licensed professional escalated to the right team.
Providers, clinics and health plans
Healthcare teams have enough to manage without having to handle every call, query and administrative task themselves. Activ8 Asia's healthcare BPO services support patients with day-to-day enquiries, call handling and back-office work, while making sure clinical questions are passed on to the right qualified staff.
Payments, digital banking and digital asset platforms
Fintech BPO that scales as fast as your product. We provide fintech customer support outsourcing, KYC support services and crypto customer support services through chat, email and voice, with coverage across time zones.
When you're working in a regulated industry, you need support you can trust. At Activ8 Asia, experienced teams work within clear, documented processes, with open communication and data protection built into the way we work. You get the extra capacity you need, while keeping visibility and control.
6500+ Calls handled daily
40 local and international clients
Background-verified agents
QA-monitored interactions
3CX Advanced Certified
Great Place to Work Certified
Voice, chat and email support
Offices in Sri Lanka, the UK and Australia
Platinum Excellence Award
Our commitment to quality and service has earned recognition from industry peers.
Headline result
“We received a customized solution from Activ8 Asia. PickMe Driver Registration is not a common requirement in BPO solutions, so the management team at Activ8 Asia accepted our requirement as a challenge and has been successfully delivering it for more than one year. Along with CX360 consultation, they are driving transformational change in the BPO sector. We highly recommend their ability to deliver efficient, effective, and wide-ranging services for any local or multinational company seeking large and innovative business solutions.”
Dileep Udara Shyamantha
Head of Supply, Digital Mobility Solutions Lanka PLC (PickMe)
See where outsourcing delivers the biggest savings, and how to choose a partner that protects quality.
Author / source
Activ8 Asia
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Our team is built around your workflows, systems and compliance requirements. Once live, we keep improving through quality checks, reporting and regular check-ins.
We start with your operations, customer volumes, regulatory requirements, escalation paths and the outcomes you want to measure.
We map the workflows we will support, define roles, document procedures and agree on systems, access levels and reporting.
We select agents and team leads suited to your sector, with background verification before they join your program.
Your team learns your products, scripts, escalation rules and data-handling requirements, with QA scorecards in place before go-live.
We monitor KPIs, review quality results and meet with you regularly, so performance stays aligned to your goals.
Whether you're a growing fintech or crypto business or an established lender, insurer or healthcare provider, we can give your team extra capacity without adding the time and effort that comes with hiring and training.
With flexible, extended-hour support, your customers can get help when they need it, across time zones and beyond your core working hours.
We work within your existing systems, processes and guidelines, so the experience stays consistent for your customers and feels like a natural extension of your own team.
Handling sensitive financial and personal information calls for discipline. Our teams follow documented procedures, role-based access and client-specific data-handling rules, and are trained to escalate anything outside their remit. We work with you to define the safeguards each engagement needs.
Regulations we work within
How we protect your data
We provide BPO for four regulated sectors: financial services, insurance, healthcare, and fintech and crypto. Services include financial back office support, KYC support, claims processing, patient support and customer support outsourcing. Our teams handle process-driven, non-advisory work and escalate anything that needs a licensed or authorised professional.
Yes. We provide insurance outsourcing services for insurers, brokers and agencies, including claims processing support, policy administration support and insurance back office services. Our insurance process outsourcing services can handle policy enquiries and renewals, while anything requiring a licensed professional is escalated to your team.
Yes. Our healthcare BPO services include patient support, medical call centre services and healthcare back office support, such as appointment scheduling and billing enquiries. Agents provide non-clinical support only and route clinical questions to your qualified staff.
Yes. Whether you need fintech BPO or crypto outsourcing, we support platforms with customer support across chat, email and voice, as well as KYC support and onboarding assistance.
Our teams can support KYC and verification workflows by collecting required documents, checking details against your approved procedures, updating records and flagging exceptions. Final approval decisions remain with your compliance team.
Agents work only inside your approved systems, with role-based access and confidentiality agreements. We work within your compliance framework and applicable data-protection laws, including Sri Lanka's PDPA and, for UK or EU clients, GDPR.
No. Our agents provide process-based, non-advisory support, such as answering approved questions, collecting information, updating records and routing cases. Anything requiring advice, a decision or clinical judgment is escalated to your licensed or authorised staff.
Finance in BPO usually means handing repeatable, rules-based work, such as KYC checks and back-office processing, to a specialist team. Look for a partner that follows your procedures and keeps final decisions with your team. Whether you're comparing financial BPO companies or planning finance process outsourcing, ask how training, QA and escalation are handled.
Look for a partner that works inside your systems, escalates anything that needs a licensed professional and reports against agreed KPIs. If you're comparing insurance BPO companies, or exploring outsourcing for insurance companies more broadly, ask how claims and policy work is handled and how quality is checked.
Healthcare business process outsourcing, sometimes called health BPO, works best when the provider keeps clinical decisions with your qualified staff, works inside your systems and is open about data protection. When comparing healthcare BPO companies, ask how training, quality checks and escalation work.
Colombo
No 11, Castle Lane, Colombo 04
(+94) 1122 27888Kurunegala
160A, Dambulla Rd
(+94) 37 220 8888United Kingdom
(+44) 7848 178966Australia
(+61) 25 503 9290
