Stand up a high-performing inbound and outbound contact centre without the overhead. We bring the agents, technology and quality assurance: outsourced contact center support built around your brand and your service levels.
6500+ Calls
handled every day
0+
Calls handled daily
<0s
Average answer speed
0%
SLA adherence
24/7
Coverage
Our track record
With 5+ years of experience, Activ8 Asia has supported 30+ clients across 4+ countries, bringing practical expertise and structured processes to customer operations.
The Activ8 way
Whether you need customer support, inbound operations, or outbound campaigns, our trained teams can adapt to changing volumes while maintaining consistent service quality.
Everything needed to run at scale, aligned to your brand, scripts, and service levels.
Brand-trained specialists working exclusively on your account.
Call scoring, monitoring and coaching loops built in.
3CX and CRM-integrated telephony that routes calls to the right agent.
Regional languages for every market you serve.
Volume, SLA, AHT and CSAT in real time.
ISO 27001, PCI-DSS and GDPR-aligned handling.
We assess your call volumes, service requirements, technology, and business goals to design the right solution.
We recruit, onboard, and train dedicated agents around your brand, processes, and systems.
We take your operation live with a structured rollout, close monitoring, and quality checks from day one.
We track performance, review KPIs, and continuously coach and optimise the operation for better results.
“We recently started working with Activ8 Asia, and the impact has already been significant. Partnering with them has enhanced the efficiency and performance of our growing driver network. Their structured yet friendly coordination, combined with strong operational processes, has streamlined driver registrations, reactivations, and financial support services. Clear reporting and consistent communication give us full visibility and confidence in our operations. Activ8 Asia has quickly become a trusted extension of our driver success team, supporting our sustainable growth.”
Mohamed Arshad
Head of Customer Service (PickMe)
+13 pts
CSAT in one quarter
Average customer satisfaction lift across new contact centre engagements in 2025.
Contact centre operations manage customer interactions through inbound calls, outbound calls, support, enquiries, and follow-ups.
We provide inbound and outbound contact centre services, customer support, call handling, follow-ups, and other customer interaction services. Explore our Customer Support Services.
Outsourcing helps reduce operational overhead, access trained teams, and scale customer support without building a large in-house operation. Activ8 Asia brings 5+ years of experience, 30+ clients, and operations across 4+ countries
Inbound handles customer-initiated calls and support. Outbound focuses on proactive calls, follow-ups, campaigns, and surveys. Explore our Inbound & Outbound Operations.
Launch time depends on your team size, processes, technology, and training needs. Our process covers discovery, setup, training, launch, and optimisation.
Pricing depends on call volume, team size, operating hours, technology, and service requirements. Talk to our Call Centre Experts for a quote.
Deliver responsive, consistent support across everyday enquiries, complex issues, and ongoing customer needs.
Learn moreHandle inbound enquiries and outbound calls for sales follow-ups, retention, surveys, and customer engagement.
Learn moreBring voice, email, chat, and digital support together for a more consistent and connected customer experience.
Learn moreTell us about your customer support needs, and our team will recommend a solution tailored to your operation, service requirements, and expected volumes.
Launch a high-performing contact centre with Activ8 Asia. Get a clear plan, flexible solution, and pricing aligned with your business needs.
