Give your customers, learners and clients responsive, knowledgeable support with outsourced BPO built for technology-led businesses where speed, accuracy and trust set you apart.
From customer support for SaaS companies and technical support outsourcing to back office support for professional services, telecom customer care and enrollment support, Activ8 Asia gives growing teams extra capacity, delivered with care, consistency and clear escalation paths.
Dedicated, trained teams supporting technology, professional services, telecom and education businesses.
Technology, service and learning businesses all depend on trust and responsiveness. Choose your industry to see how our teams support it.
SaaS companies, software vendors and IT service providers
Technology BPO that keeps your users productive and your product team focused. We provide customer support for SaaS companies, product and technical support and SaaS outsourcing across chat, email and voice, with clear escalation to your engineers.
Consultancies, agencies and advisory firms
Professional services outsourcing that gives your experts their time back. We provide back office support for professional services, administrative support services and client inquiry handling, so your team can focus on billable work.
Telcos, ISPs and connectivity providers
Telecommunication BPO that keeps subscribers connected and confident. We provide telecom customer support outsourcing, technical support outsourcing and billing and plan inquiry handling, with extended-hour coverage across time zones.
Colleges, universities, training providers and EdTech platforms
Education BPO that helps every learner get started with confidence. We provide enrollment support services, student and parent inquiry handling and EdTech platform support, so your team can focus on teaching and growth.
Technology, telecom, education and professional services teams need partners who learn fast, communicate clearly and protect what matters. At Activ8 Asia, we combine trained people with documented processes, so you scale support without losing quality.
6500+ Calls handled daily
40 local and international clients
Voice, chat and email support
QA-monitored interactions
3CX Advanced Certified
Great Place to Work Certified
Agents trained on your product and tools
Offices in Sri Lanka, the UK and Australia
Platinum Excellence Award
Our commitment to quality and service has earned recognition from industry peers.
Headline result
“We initially started with just one agent through Activ8 Asia to support our quantity surveying operation, which is a relatively new area for outsourcing in the Sri Lankan market. Recruiting for QS roles locally was a real challenge at first, but Activ8 Asia handled it exceptionally well from the outset. Their training and onboarding process was thorough, and they didn’t just stop at recruiting. The infrastructure team provided was of a high standard, and their team managed everything from IT to HR seamlessly. Their management was always available and responsive, solving our operational issues and letting us focus on our business through a great experience working with them.”
Rickaz Ismail
MD, Swiftcore Ireland
See where outsourcing delivers the biggest savings, and how to choose a partner that protects quality.
Author / source
Activ8 Asia
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We build your team around your users, products and systems. Once live, we keep improving through quality checks, reporting and regular check-ins.
We start with your customers or learners, channels, systems and knowledge base, and agree the outcomes you want to measure.
We map the workflows we will support, from tickets and inquiries to enrollment and back office tasks, and agree roles, escalation tiers and reporting.
We select agents and team leads with the right aptitude and communication style for your users and your product.
Your team learns your product, tools, knowledge base and escalation rules, with QA scorecards in place before go-live.
We monitor KPIs, review quality results and meet with you regularly, so performance stays aligned to your goals.
From SaaS startups and telcos to education providers and professional firms, we add capacity quickly for launches, intakes and busy periods, without hiring pressure on your internal team.
Flexible, extended-hour coverage keeps users, subscribers and learners supported across time zones, from routine questions to after-hours overflow.
We work inside your ticketing, CRM and knowledge tools and follow your playbooks, so customers experience one consistent, knowledgeable team.
Support teams often see account details, subscriber records and student information. Our teams follow documented procedures, role-based access and client-specific data-handling rules, and escalate anything outside their remit. We agree the safeguards each engagement needs with you before go-live.
Regulations we work within
How we protect your data
We provide BPO for technology and SaaS, professional services, telecommunications, and education and EdTech businesses. Services include customer and technical support across chat, email and voice, back office and administrative support, inquiry handling and enrollment support, with clear escalation to your team when needed.
Yes. Our SaaS outsourcing covers customer support for SaaS companies, user onboarding assistance and product and technical support across chat, email and voice. Agents work inside your ticketing tools and knowledge base and escalate complex issues to your engineers using your playbooks.
Yes. We can provide technical support outsourcing for software, connectivity and online services, following your troubleshooting guides and escalation tiers. Agents resolve what your knowledge base covers and pass anything deeper to your technical team.
Yes. Our telecommunication BPO services include telecom customer support outsourcing, billing and plan inquiries and technical support, with extended-hour coverage for subscribers. Agents follow your policies and escalate network or account issues to your teams.
Our education BPO covers enrollment support services, student and parent inquiries, admissions follow-up and EdTech platform support. Our ed tech BPO services can support learning platforms with onboarding and user queries, and our education BPO services can scale around intake periods, results releases and term starts.
We support voice, email and chat, and can work across other client-approved channels. Teams operate inside your ticketing system, CRM, learning platform or helpdesk, so users receive consistent service across channels.
Agents work only inside your approved systems, with role-based access and confidentiality agreements. We work within applicable data-protection laws, including Sri Lanka's PDPA and, for UK or EU users, GDPR, with safeguards, access levels and reporting agreed before go-live.
Look for a partner that works inside your ticketing tools and knowledge base, follows your playbooks and escalates deeper technical issues to your engineers. Whether you're exploring technology outsourcing for support or comparing tech BPO providers, ask how training, QA and escalation are handled.
Within a defined scope, yes. Our IT services focus on the systems behind customer-facing operations, such as contact center tools, websites and CRM integration. If you are considering information technology outsourcing more broadly, we will confirm what is in scope during discovery.
Professional outsourcing usually means handing repeatable back office work, such as scheduling, client inquiries and document handling, to a specialist team so your experts can focus on billable work. We work inside your tools, follow your procedures and escalate anything that needs professional judgment to your team.
Colombo
No 11, Castle Lane, Colombo 04
(+94) 1122 27888Kurunegala
160A, Dambulla Rd
(+94) 37 220 8888United Kingdom
(+44) 7848 178966Australia
(+61) 25 503 9290
