Contact Centre
Services

Contact Centre
Services

Effortless Excellence in Inbound/Outbound Contact Centre Services

At Activ8 Asia, we invite you to entrust us with your contact centre services. We promise to handle them with seamless expertise and dedication. As we excel in providing exceptional contact centre services, you gain the freedom to focus on core activities. What could be a more effective way to trim costs than by reducing staffing and infrastructure overheads? All this while elevating the quality of your customer service.

By choosing our contact centre services in Sri Lanka, you tap into a rich talent pool of skilled professionals who are well-versed in customer engagement and support. Our agents are trained to handle a wide array of inquiries, ensuring that each interaction leaves a positive impression on your customers. We leverage advanced technology and best practices to streamline communication, enhancing the overall customer experience while also driving efficiency in your operations.

Our contact centre services in Sri Lanka are designed to be scalable and flexible, adapting to the unique needs of your business as it grows. This means you can easily adjust your service level during peak times or reduce it during slower periods without compromising quality. By partnering with Activ8 Asia, you’re not just outsourcing a function; you’re gaining a strategic ally dedicated to fostering your business’s growth and success. Let us elevate your customer service while you focus on what matters most—your core business objectives.

Excellent 24/7 Contact Centre Services » Activ8 Asia

Why Choose Our
Contact Centre Services?

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Comprehensive Service Offerings
Activ8 Asia offers a full spectrum of contact centre services, both inbound and outbound, designed to meet the diverse needs of our clients. Our inbound services include customer support, technical assistance, order processing, and help desk services. On the outbound side, we specialize in telemarketing, customer surveys, lead generation, and follow-up calls. By offering a wide range of services, we ensure that all your customer interaction needs are met under one roof.
Expertly Trained Staff
Our team is our greatest asset. At Activ8 Asia, we pride ourselves on having a highly skilled and professional workforce. All our agents undergo rigorous training programs to ensure they are well-versed in the latest industry practices and customer service techniques. This ensures that every interaction your customers have with us is handled with the utmost care and expertise.
Advanced Technology
We leverage state-of-the-art technology to enhance our contact centre operations. Our advanced call management systems, CRM tools, and analytics platforms enable us to manage high volumes of calls efficiently while maintaining a high standard of service. This technology allows us to monitor performance in real-time, optimize call handling, and provide detailed reports on key metrics.
Personalized Customer Experience
We understand that every customer interaction is an opportunity to build a relationship. Our approach to customer service is highly personalized, ensuring that each customer feels valued and understood. Whether it’s through inbound support or outbound outreach, we tailor our interactions to meet the specific needs and preferences of your customers, enhancing their overall experience.
Cost Efficiency
One of the primary benefits of outsourcing your contact centre services to Activ8 Asia is cost efficiency. By leveraging our services, you can significantly reduce your staffing and infrastructure costs. We take care of the hiring, training, and management of contact centre agents, as well as the necessary technology and facilities. This allows you to focus on your core business activities while enjoying high-quality customer service at a fraction of the cost.
Scalability and Flexibility
Business needs can change rapidly, and it’s essential to have a contact centre solution that can scale accordingly. At Activ8 Asia, we offer scalable solutions that can grow with your business. Whether you need to ramp up support during peak seasons or scale down during quieter periods, we can adjust our services to match your requirements seamlessly.
Data-Driven Insights
Our commitment to excellence extends beyond providing exceptional customer service; we also focus on delivering valuable insights. Through our comprehensive reporting and analytics, we provide you with detailed information on call volumes, customer satisfaction, agent performance, and more. These insights help you make informed decisions, identify areas for improvement, and continuously enhance your customer service strategies.
24/7 Availability
In today’s global market, customers expect support at any time of the day or night. Our contact centre services are available 24/7, ensuring that your customers can reach out to us whenever they need assistance. This round-the-clock availability helps you meet the demands of a global customer base and provides a significant competitive advantage.
Proven Track Record
With years of experience in the industry, Activ8 Asia has built a strong reputation for delivering high-quality contact centre services. Our clients span various industries, including retail, finance, healthcare, and telecommunications. Our proven track record of success speaks to our ability to meet and exceed client expectations consistently.
Commitment to Quality
Quality is at the heart of everything we do. We have robust quality assurance processes in place to ensure that every customer interaction is handled to the highest standard. Regular audits, performance evaluations, and feedback mechanisms help us maintain and continuously improve the quality of our services. Our dedicated quality assurance team works diligently to analyze performance metrics and gather insights from both clients and customers. This proactive approach allows us to identify areas for enhancement, ensuring that our standards not only meet but exceed industry benchmarks. Your satisfaction is our priority, and we strive for excellence in every interaction.

Inbound Contact Centre Services

Our inbound contact centre services are designed to handle all types of incoming customer inquiries efficiently and professionally. Key services include:

- Customer Support: Our agents are trained to provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Technical Assistance: We offer technical support for a wide range of products and services, helping customers troubleshoot and resolve technical issues.
- Order Processing: From taking orders to processing payments and tracking deliveries, our agents ensure a smooth and efficient order management process.
- Help Desk Service: Our help desk services provide customers with the support they need, from answering product questions to providing usage guidance.

Outbound Contact Centre Services

Our outbound contact centre services are designed to proactively reach out to customers and prospects, driving business growth and enhancing customer relationships. Key services include:

- Telemarketing: Our telemarketing services help you reach potential customers, promote your products or services, and generate leads.
- Customer Surveys: We conduct customer satisfaction surveys to gather valuable feedback and insights, helping you improve your products and services.
- Lead Generation: Our agents identify and qualify potential leads, providing your sales team with high-quality prospects.
- Follow-Up Calls: We conduct follow-up calls to ensure customer satisfaction, gather additional information, and nurture customer relationships.


Activ8 Asia’s Contact Centre Services are designed to provide effortless excellence in both inbound and outbound support. By partnering with us, you gain access to comprehensive, high-quality services that enhance customer satisfaction, optimize agent performance, and drive business growth. Our expert team, advanced technology, and commitment to excellence ensure that your contact centre operations are in the best hands.

Join us at Activ8 Asia and experience the benefits of a seamless, efficient, and cost-effective contact centre solution. Let us handle your customer interactions with the expertise and dedication they deserve, allowing you to focus on your core business activities and achieve greater success.

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Outbound
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Our persuasive outreach, market research, and lead generation techniques propel your business towards growth.

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Our IT services on cloud calling streamlines operations, reducing costs and turnover, while enabling remote work for enhanced flexibility and talent access.

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